S K PALAV

Refund & Cancellation

Transparency in our service commitments and billing.

1. Service Cancellation

Clients may request the cancellation of a project or service by providing written notice. Cancellation terms vary based on the specific service agreement:

  • Web Development: Cancellation requests must be made before the commencement of the development phase for a full refund of the deposit (minus administrative fees).
  • Manpower Services: Cancellation terms are governed by the specific notice period mentioned in the service contract.

2. Refund Eligibility

Refunds are processed based on the stage of project completion. If a project is cancelled by the client after work has begun, S K PALAV SERVICE PRIVATE LIMITED reserves the right to retain a portion of the payment commensurate with the work completed.

3. Non-Refundable Services

Certain fees, such as domain registration, third-party software licensing, and administrative setup fees, are non-refundable once the service has been initiated.

4. Refund Processing

Approved refunds will be processed within 15-20 business days and will be credited via the original mode of payment or bank transfer as agreed upon.

5. Service Delivery Policy

For digital services like Web Development, delivery timelines are agreed upon at the start of the project. Delivery is considered complete once the digital assets are handed over or the website is made live on the client's server.